Privacy Policies

At Scannerbet, we like to make things easier for our customers, and that includes being clear and open about how and why we use your personal information. We know there is nothing more unpleasant than lots of boring small print, so we have written our Privacy Policy in a clear, simple, and easy-to-read way.

This Policy applies to our websites, applications, products, or services that link to this policy or do not have a separate privacy policy (collectively, our “Services”).

This policy explains what information we collect when you use Scannerbet sites, services, mobile applications, products, and content. It also provides information on how we store, use, transfer, and delete that information. In addition, it contains important details about how we process information that may relate to you (“personal data”) and about your legal rights. Our goal is not only to comply with privacy law. We aim to earn your trust.

Scannerbet is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will be clear and open with you about why we collect your personal information and how we use it.

Who controls your information?

Scannerbet Holding is primarily responsible for safeguarding your personal data (your data controller).

Please note that although we are the main entity responsible for protecting your personal data, the information may be stored in databases that other companies can access. When accessing your personal data, all companies will comply with the standards set out in this Policy. Data is available upon request.

Collecting information about you

We collect information about you during the registration process or when you use our services. This information may include, among others, your full name, postal address, email address, telephone number, and any other details that may be requested from you for registration and/or continued use of our Service.

We may also collect information about you if you request information or customer support. Additional information collected:

  • Name, contact information, and message if you contact us or participate in a survey, contest, or promotion.

  • Details such as traffic information, location data, and other communication data (including IP address and browser type) collected when using the Service.

  • Device information, including a unique device identifier.

  • Pages visited and content viewed, links and buttons clicked, URLs visited before and after using our Service.

  • Information and communications in website forums.

  • Information from third-party databases to comply with our legal and regulatory obligations.

  • Your response to our or third-party marketing campaigns, i.e., opening/clicking on such emails.

  • Social media profile details (name, profile picture, and other information you make available to us) when you connect or contact us via a social media account.

  • Information derived from profiling activity.

Web server log files
We may also share information with third parties, such as our betting/gaming partners, to provide the Scannerbet service, which helps us maintain data accuracy, provide, and improve Services. We NEVER transfer any of your data to third parties not directly connected to the Service.

Some of the third-party partners we may share information with include: Luckia, Codere, Betway, William Hill, Sportium, Betsson, Bethard, Betfair, bet365, 888, Kirolbet, Interwetten, Wanabet, among others.

Cookies Collection

We collect browser and cookie information when you first browse our websites. We use cookies to give you a better and more personalised experience. Cookies are essential to keep certain parts of our website working correctly and securely. We also use them to improve speed and usability, as well as to help us understand how our websites are used. They can also be used to tailor content or advertising (i.e., more personalised).

Most cookies we use are “session cookies,” which are automatically deleted at the end of a browsing session, but we also use “persistent cookies.” The cookie itself does not contain personally identifiable information about you, but it does pass an ID to our server. For more information, please see our Cookie Policy.

How and why do we use your personal information?

We use the information we have about you in a variety of different ways, which fall into the following broad categories:

  • Things we must do to provide you with the products or services you have requested.

  • Things we must do to comply with legal or regulatory obligations.

  • Things that allow us to manage our business effectively and efficiently.

  • Things we do with your consent for marketing purposes.

In summary, we use your personal data to:

  • Send promotional emails about our products and services.

  • Analyse information in our systems and databases to improve how we manage our business and websites according to user preferences, to provide a better service and user experience.

  • Improve and target the advertisements you receive from us.

  • Register you on a forum or chat community, if made available, where you can provide feedback.

  • Fulfil or exercise any of our legal obligations or rights.

We will only process your personal data for the purposes set out in this section and where we are satisfied that:

  • You have given us your consent to use the data in that way, or

  • Our use of your personal data is necessary to support the “legitimate interests” we have as a company (e.g., to improve our products or carry out analysis on our data sets), in a proportionate way that respects your privacy and provides a better service.

How is information shared?

We work with many third parties to help manage our business and services, such as:

  • Betting companies: we will share your personal information with the bookmakers you indicate you want to open an account with. These companies will use your personal information according to their own privacy policies. Each has its own privacy policy, so you are advised to review the relevant policy and ensure you are satisfied with how your personal data will be used before opening your account.

  • Analytics providers (such as Google, yandex.Metrica, Hotjar, and VWO), who process personal data for their own purposes as data controllers.

  • Service providers or data processors that handle your personal data under our instructions, e.g., cloud services.

  • Our affiliates located inside or outside the EU/EEA.

  • Legal reasons: to comply with authorities, regulators, external legal advisers, if we change company structure (merger, sale, transfer, etc.), and to protect you and our services.

  • Others: worldwide services, including customer support, IT, sales, marketing, data analysis, research, and surveys. Technical services and support, etc.

Scannerbet may in the future operate businesses in multiple jurisdictions, some of which are outside the European Economic Area (“EEA”). Countries outside the EEA do not always have strict data protection laws. When we transfer personal data from the EEA to other countries where applicable laws do not offer the same level of data privacy protection as in your home country, we take steps to provide an adequate level of data privacy protection. We ensure that the information we collect is processed in accordance with this privacy policy and applicable law requirements wherever the data is located.

Your rights

When you have given us your consent to process your personal data as mentioned above, you have the right to withdraw this consent at any time. However, this will not affect the lawfulness of past processing.

Please note the following rights:

  • Access: you have the right to request a copy of the personal information we hold about you. If you wish to make such a request, see the Contact Us section for details on how to get in touch. You must include adequate information to identify yourself and any other relevant details that will reasonably help us fulfil your request. Your request will be dealt with as soon as possible.

  • Correction: you can ask us to rectify and correct any personal information we process about you that is incorrect. We provide you with account settings and tools to access the information associated with your account.

  • Withdraw consent: to opt out of marketing, you can use the unsubscribe link in the marketing communication you receive from us. For other marketing preferences, you can use the “Contact Us” option within the relevant Service.

  • Erasure: you can ask us to delete your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances and is not an absolute right.

  • Data portability: this allows you to obtain your personal data that you have provided to us with your consent or that was necessary for us to provide you with our products and services, in a format that allows you to transfer that personal data to another organisation. You may have the right to have your personal data transferred directly by us to the other organisation, if technically feasible.

  • Objection: you can object to any processing of your personal data that relies on our “legitimate interests” as its legal basis if you believe your fundamental rights and freedoms outweigh our legitimate interests. We will have the opportunity to demonstrate that we have compelling legitimate interests that override your rights and freedoms.

  • Supervisory authority: you have the right to lodge a complaint with your local supervisory authority responsible for the processing of your personal data. We ask that you first try to resolve any issues with us, although you have the right to contact your supervisory authority at any time.

  • International transfers: you may request a copy or reference of the safeguards under which your personal data is transferred outside the European Economic Area.

Security

We recognise that online security and data protection is an area of vital importance for all our customers, so it is important to us that you feel confident in the security of your personal data on our website before registering. We are committed to employing security measures to protect your information from unauthorised access and to prevent processing, disclosure, destruction, loss, alteration, and accidental or unlawful damage. Our technological security solutions are highly advanced and governed by a mature framework. Our approach is focused on risk prevention. To assist us in this regard, we employ pseudonymisation and encryption wherever possible to reduce the impact of potential incidents.

Since the security of some Internet communications is not completely secure, we cannot guarantee the security of any information you disclose using your Internet connection. You accept the inherent security implications of using the Internet, and the Group will not accept any responsibility for direct, consequential, incidental, indirect, or punitive losses or damages arising from such occurrences.